At BLEU Footwear, every pair is crafted with intention. If your purchase isn’t exactly what you hoped for, our returns process is designed to be effortless and reassuring.

1. Return Eligibility

You may return your item within 14 days of receiving your order.

To qualify, items must remain in pristine condition:

  • Unworn, unmarked, and crease‑free
  • Presented in their original packaging, including dust bags, accessories, and tags
  • Free from any signs of wear

Items that show visible wear cannot be accepted, as they can no longer be resold at our quality standard.

2. Starting Your Return

To begin your return:

Repackage the item securely and include both your original delivery note and the completed returns form. This form is enclosed with your order and can also be accessed here.

Return shipping is the customer’s responsibility unless the item is confirmed faulty.

3. Exchanges

If you wish to exchange your item for a different size or colour:

  • Contact our team at returns@bleufootwear.co.uk
  • We will reserve your preferred replacement (subject to availability)
  • Exchanges are processed once your original item has been received and inspected

We aim to make exchanges seamless so you can enjoy the perfect fit.

4. Refunds

Once your return arrives and passes inspection:

  • Refunds are issued to your original payment method
  • Please allow 3–5 business days for processing

If an item is returned in a condition that does not meet our standards, we may decline the return or issue a partial refund.

5. Faulty or Incorrect Items

If you believe your item is faulty or you received the wrong product:

  1. Email us immediately at support@bleufootwear.co.uk
  2. Include clear photos and your order number

If the item is confirmed faulty, you may choose:

  • A replacement, or
  • A full refund

This is fully aligned with UK consumer rights.

6. Return Shipping Responsibility

Unless your item is faulty:

  • Return shipping costs are the customer’s responsibility
  • We strongly recommend using a tracked service
  • BLEU Footwear cannot be held responsible for parcels lost or damaged in transit

7. International Returns

International customers may return items within 30 days of receiving their order.

Return shipping costs and any customs or import charges are the customer’s responsibility.

8. Contact Us

For any questions regarding returns or exchanges, please use our contact page.