INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How long do I have to return my order?

UK customers can return unworn items in their original packaging within 14 days of receiving their order.

How much does UK shipping cost and how long does it take?

We offer two tracked delivery options across the UK via Royal Mail:

  • Royal Mail Tracked 48: £3.65 (2–3 business days) — Free on orders over £150

  • Royal Mail Tracked 24: £4.65 (1–2 business days)

Orders placed before 1pm (Monday–Friday) are dispatched the same day.

How do I track my order?

Once your order is dispatched, you will receive a confirmation email containing your Royal Mail tracking link. You can also track your package directly using the Royal Mail website.

What should I do if I receive a faulty or incorrect item?

Contact us immediately using the form on this page with your order number and a description of the fault(s) or issue(s). If confirmed faulty, we will offer replacement, or full refund in line with UK consumer rights.

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