INFORMATION QUESTIONS
RETURNS & REFUNDS QUESTIONS
Can I return my order?
Yes. UK customers can return items within 14 days of receiving their order, and international customers within 30 days.
To qualify, items must be:
- Unworn, unmarked and crease-free
- In their original packaging, including dust bags, accessories and tags
We can't accept items that show signs of wear, as they can no longer be resold to our quality standard.
How do I start a return?
- Repackage the item securely.
- Include your original delivery note and the completed returns form. The form is enclosed with your order, or you can download the returns form here (PDF).
- Send it back using a tracked service.
Who pays for return shipping?
Return shipping is the customer's responsibility, unless the item is faulty.
- We strongly recommend using a tracked service.
- We can't be held responsible for parcels lost or damaged on the way back to us.
- International customers are also responsible for any customs or import charges.
Can I exchange for a different size or colour?
- Email returns@bleufootwear.co.uk to let us know what you'd like instead.
- We'll reserve your replacement, subject to availability.
- Your exchange is processed once we've received and inspected the original item.
When will I get my refund?
Once your return arrives and passes inspection:
- Your refund is issued to your original payment method.
- Please allow 3–5 working days for it to be processed.
If an item doesn't meet our return standards, we may decline the return or issue a partial refund.
My item is faulty or wrong – what should I do?
Please contact us using the form on the contact page.
If the item is confirmed faulty, you can choose a replacement or a full refund, in line with your UK consumer rights.
Any other questions?
For any questions regarding returns or exchanges, please use our contact page