INFORMATION QUESTIONS

SHIPPING QUESTIONS

How much is UK delivery?

We offer fast, secure delivery across the UK:
Royal Mail Tracked 48 — £3.75 Delivery estimate: 2–3 business days Free on orders over £150
Royal Mail Tracked 24 — £4.80 Delivery estimate: 1–2 business days

Do you deliver outside the UK?

We are happy to ship worldwide, please contact us here and we'll be happy to arrange delivery for you.

Checking your delivery address

Please make sure your delivery address is correct at checkout. We can't refund or replace orders delivered to an incorrectly entered address.

When will my order be dispatched?
  • Orders placed before 1pm, Monday to Friday, are usually dispatched the same day.
  • Orders placed after 1pm, or at weekends or on bank holidays, are dispatched the next working day.

Once your order is on its way, you'll receive a dispatch confirmation email with your Royal Mail tracking link.

How do I track my order?

Every order is tracked. Use the link in your dispatch email, or enter your tracking number on the Royal Mail website.

My parcel is late or missing – what should I do?

If your parcel is delayed, lost, or the tracking looks unusual:
Contact us using the form on the contact page.
Include your order number.
We'll investigate directly with Royal Mail. If they confirm the parcel is lost, we'll send a replacement or issue a refund.

Any other questions?

Please feel free to get in touch with us using the form on the contact page.